UX/UI FAQs

UX/UI FAQs

  1. What is the UX/UI update?
      The update involves a new design for the homepage and improvements to navigation across the analysis sections in Connect.

  1. How do I enable the new UX/UI for staff at my school?
      The new design will be automatically released to all customers in June 2025.

  1. How do I enable or disable the new UX/UI for a specific staff member?
      The new design will be available to all staff at the same time. You won’t be able to enable or disable it for individual users manually.

  1. Will the new UX/UI change the way I upload exam results?
       No, the process for uploading exam results and other monitoring data will remain the same. The Manage data section’s layout and navigation will also stay the same.

  1. Will the new UXUI change how I upload data into Connect?  
      No, the process for uploading student, prior attainment, teaching, and grades data will not change.

  1. Does the new UX/UI come at an additional cost?
     No, your subscription costs will remain unchanged. For details on renewal dates or subscription costs, please email support@alps.education.


  1. Can I still access the old UX/UI?
     Once the new UX/UI is live, the old version will no longer be available.

  1. Where can I access my end-of-year reports and MEG reports? Is it still the same? 
      Yes, these reports can still be accessed in the Reports and Downloads section on your homepage:
      
      

  1. Where can I find help documents for the new UX/UI?
      User guides and help documents will be available in the Knowledge Base. Please bear with us as we update the screenshots.


  1. Will I still be able to use Live Chat?
      Yes! As part of the redesign, Live Chat will now be available directly within Connect. It will also remain accessible in the Knowledge Base.


  1. Why are you changing the UX/UI? I prefer the old design, especially the hover function.
      We received feedback from some Alps users that navigation in Connect can be quite tricky and it can take several clicks to find specific areas. The new user interface has been carefully designed to make navigation simple and efficient. 

      For example, we’ve removed the hover function in the analysis sections and replaced it with easy-to-use navigation tabs:
      
  1. Will both Connect and Summit change?

Yes, the homepage layout and navigation have also been updated for Summit users.



  1. Will the UX/UI changes impact my user permissions and embargo settings?

No, your existing user permissions and embargo settings will remain unchanged. You can verify these in the Manage Users section.

  1.  Help! I still have questions.

No problem! Join our weekly webinar or schedule a health check to get your questions answered.




Webinar: New Alps Connect Design - What's New?


Hosted by

Georgia Austin
Alps Customer Success Specialist

We invite you to attend one of our short webinars, showcasing the enhancements being made to the platform. These sessions will be held throughout May and June and will provide an opportunity to explore the updated layout and functionality, ensuring you are well-prepared ahead of the June release.
 

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