My password reset token has expired. What do I do now?

My password reset token has expired. What do I do now?

A password reset request email is only valid for one hour. If you are receiving the above message, this time must have elapsed.

Please request a further password reset email and use it within an hour.

If you are still unable to reset your password, please call our Customer Support Team on 01484 887 600.

    • Related Articles

    • How do I reset my password?

      If you have forgotten your password you can reset it from the login page of Connect. Clicking the reset password button will open a new window, enter your email address and click Send Instructions. You will then receive an email with instructions and ...
    • Auto-emails not arriving

      All Connect emails are automatically generated by our system from the email address myAlps@mail.alkemygold.net   If you have not received our email then please check the junk or spam folder in your email account. If you find the email please mark it ...
    • Multi-Factor Authentication

      At Alps, we understand the importance of keeping your information safe in today's digital age. To enhance the protection of your account, we have an optional MFA feature. Enabling MFA will add a layer of protection to your existing password sign-in ...
    • My Connect Interactive is greyed out and I cannot access it

      If you cannot access Connect Interactive it is because your subscription has expired. To access Connect Interactive again, you will need to re-subscribe.  You will then need to complete all three subscription steps to get access to Connect ...
    • Introducing our New Strategic Analysis area

      We are delighted to announce the release of our new Strategic Analysis section within Connect. The new section will replace the existing Strategic Analysis zone and is due for release in May 2023. The new section has been developed to look and feel ...