All Connect emails are automatically generated by our system from the email address myAlps@mail.alkemygold.net
If you have not received our email then please check the junk or spam folder in your email account.
- If you find the email please mark it as not junk or add the sender’s address to your allowed list (the procedure will differ depending on your email system)
- If you are unable to find the email, please ask your IT department to check that your firewall or email service is not blocking access to this address
Once this email address is added to your ‘safe’ list, all further emails should arrive. If you were trying to reset your password you may need to send this request again.
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