FAQs
Auto-emails not arriving
All Connect emails are automatically generated by our system from the email address myAlps@mail.alkemygold.net If you have not received our email then please check the junk or spam folder in your email account. If you find the email please mark it ...
How do I reset my password?
If you have forgotten your password you can reset it from the login page of Connect. Clicking the reset password button will open a new window, enter your email address and click Send Instructions. You will then receive an email with instructions and ...
Does Connect replace my existing Alps reports?
Connect does not replace your end-of-year Provider report, and will only be available to those schools and colleges who order an end-of-year report. It gives you new ways to access and interact with the data contained in your Alps reports. ...
An Alps Connect account has been set up for me. What is my username?
All Alps Connect usernames are email addresses; this will be your school/college email address. If you are still unable to gain access, you will need to speak to the Alps Connect administrator at your school/college, who will be able to assist you in ...
How do I activate my Alps Connect account?
If you have already received your activation letter from us, go to our website and use the code to activate your account. If you have not received an activation code from us, please call the office on 01484 887 600, and we can arrange for one to be ...
My password reset token has expired. What do I do now?
A password reset request email is only valid for one hour. If you are receiving the above message, this time must have elapsed. Please request a further password reset email and use it within an hour. If you are still unable to reset your password, ...
How to contact us
Technical Support Our Customer Success Team are available from 8:30am - 17:00pm Monday to Friday. If you have technical issues or queries you can email them at support@alps.education or call them on 01484 887 600. General Enquires For any other ...
Popular Articles
Updating Contract Access
As part of a group project, when agreeing terms you will have outlined access rights that the contract owner has regarding your data. As the controller of the data you are free to change this access at any time. This article outlines the process for ...
Roll-over Student Details
This article will give details of how you can use our Auto Roll-over tool to move your Year Groups from one to the next, saving you time when creating your Cohorts. What is roll-over? If you have existing data, you can roll-over the data for these ...
Checking that your personalised targets are aspirational
One of the most important aspects of using personalised targets for individual subjects is that subject staff can use the Minimum Expected Grade (MEG) and their own unique subject thermometers to be aspirational for each individual student. This ...
Average GCSE Score Calculation - Grade Conversions
For all KS5 imports, you will need the Average GCSE Scores as a baseline for your students. The manual GCSE Score calculator allows you to enter the received GCSE grades one by one, and will calculate the Average GCSE Score for you. Key Stage 5 Prior ...
Setting up your Year Group - KS4 and KS5 Schools in England
Step 1: Rolling Over Existing Student Data If you have existing student data from the previous year, you can roll this over into your current year. You cannot roll-over Y13 or Y11 data, but please feel free to roll-over Y12 into Y13 and Y10 into Y11. ...