FAQs
Auto-emails not arriving
All Connect emails are automatically generated by our system from the email address myAlps@mail.alkemygold.net If you have not received our email then please check the junk or spam folder in your email account. If you find the email please mark it ...
How do I reset my password?
If you have forgotten your password you can reset it from the login page of Connect. Clicking the reset password button will open a new window, enter your email address and click Send Instructions. You will then receive an email with instructions and ...
Does Connect replace my existing Alps reports?
Connect does not replace your end-of-year Provider report, and will only be available to those schools and colleges who order an end-of-year report. It gives you new ways to access and interact with the data contained in your Alps reports. ...
An Alps Connect account has been set up for me. What is my username?
All Alps Connect usernames are email addresses; this will be your school/college email address. If you are still unable to gain access, you will need to speak to the Alps Connect administrator at your school/college, who will be able to assist you in ...
How do I activate my Alps Connect account?
If you have already received your activation letter from us, go to our website and use the code to activate your account. If you have not received an activation code from us, please call the office on 01484 887 600, and we can arrange for one to be ...
My password reset token has expired. What do I do now?
A password reset request email is only valid for one hour. If you are receiving the above message, this time must have elapsed. Please request a further password reset email and use it within an hour. If you are still unable to reset your password, ...
How to contact us
Technical Support Our Customer Success Team are available from 8:30am - 17:00pm Monday to Friday. If you have technical issues or queries you can email them at support@alps.education or call them on 01484 887 600. General Enquires For any other ...